Business Process Outsourcing
For any business converting a user into a customer is important but transforming a customer into repeat customer is more important for profitability. Caring for customers, attending their concerns and resolving them effectively and on time are vital for your business.
We offer such professional, polite and affable customer service to any business across the Globe. We make use of powerful call scripting system and handle the customer queries easily and effectively.
Telephone Answering Services
Most of the callers hang up hearing a voicemail. And 90 % of such callers are potential customers, either new customer who can increase business revenue or existing customers who are the backbone of a successful business. So why to lose customers and thereby business? We provide outstanding 24x7 Telephone answering services to any business across the World. We combine the advanced technology with the Industry standard customer service and strive to provide the highest level of customer satisfaction. Don't miss any calls hereafter! Contact us for a complete and cost effective phone answering service.
Help Desk & Technical Support Services
You can get customers by special offers and promotions. But keeping your customers coming back and keeping them happy with our product are more important and challenge task for any business.In the world of tough competitions, you can win your competitor with our outstanding help desk service that makes customer retention possible and also help your business to stand alone in the crowd. It also increases the company's revenue through cross selling and up selling of products or services. We offer supreme Technical Support services that resolve user's technical queries related to your products. With tech experts, we gain the customers trust, resolve their queries and keep them longer to make your business profitable.
Enquiry Handling Services
The way any organization handles the enquiries, gathers information related to a particular customer and his needs/queries, how all these data are stored/logged and the status of the enquiry are important to meet the customers attitude and concerns. We identify your customer's needs from the first contact with us with our successful enquiry handling service. Usually the emails will get deleted or lost in the ocean of mails received daily, but with our Enquiry Handling service, you can have your customer's any data whenever you want. We guarantee the on-going successful relationship with your customers by properly identifying and resolving their queries on-time by our personalized Enquiry Handling service. We provide excellent enquiry handling services with our experienced team of customer service experts at affordable rates.
Inbound Sales Services
Inbound sales refer to situations in which the customer contacts the organization in order to enquire about and/or purchase a product or service. Inbound sales are becoming more profitable than traditional outbound sales.
Inbound Sales involves marketing focused on becoming found by desired customers. So Inbound sales representatives, product knowledge and sales strategy are important in an Inbound selling process. We have a team of experienced inbound sales executives, who can be well trained for your products and we follow a strong sales strategy, which can be customized for your products and services.
Our Inbound sales' customer service starts right from getting all the basic details of the customer, his needs and a regular follow-up to make a sale and follow-up after sale to check if the customer is happy with the product. Contact us for inbound sales service that can be completely customized for any product or service.
Order Taking Services
In any organization across industries, taking orders is an important task at some level of the business process. Order taking is a process of recording orders accurately, securing the recorded data and delivering the same.
The buyers prefer to place orders by talking to a live person on phone rather to talk to an automated call. Outsource your order taking services to us and we support your business to run smoothly with our service. If you are selling a single product or catalogue of products, then you need dedicated order takers to serve the queries. Reduce infrastructure costs by outsourcing order taking services to us.
We have trained and experienced order takers who can handle your order taking service in a professional manner and you can obviously see how our order taking service improve the way your business taking orders and serves them.
Appointment Setting Services
Appointment setting is crucial for any business, either new or traditional to develop and expand the business. We understand that appointment setting is much more than calling a list of phone numbers daily. Appointment scheduling brings the business prospects very near to you. Outsource your appointment setting services to us and concentrate on other business strategies. We at Infosearchbpo.com, with our experienced customer service representatives execute the whole appointment setting task including fixing, canceling, re-scheduling appointments and meetings, just like a Virtual receptionist.
Contact PC Solutions for flexible solutions of Appointment setting and scheduling at affordable rates.
Market Research & Surveys
Market Research and Survey is important for any business that wants to analyze the current status of the business with respect to product and services offered or when they want to know the consumers state of mind related to products or when the company wants to take organizational decisions or when the company wants to know the industry trends. Our Market Research and Survey process and report include tracking data from customers via a questionnaire, completely designed report with clearly outlining the results, graphic presentation and statistical document We at PC Solutions work with you in the entire Market Research and Survey process, from initial design till the final results. Our goal is to use the best marketing research methods to get the information you need to make the best decisions for your company or organization.