PC Solutions is best Call Center training Provider, Our corporate training programs encompass a wide range of skills that most organizations find an integral and necessary part of everyday business. From basic communication skills training to leadership training, PC Solutions offers various kinds of training programs to address every business needs and ensure success in English section. Separate classes for English are available for weak students.
This course aims at giving the students clarity and coherence in their speech. At the same time skills like telephone etiquette and positive attitude are imparted to add to the existing knowledge base.
- Introduction to the culture of call centres with appropriate terminology
- Inbound and outbound Call Centres
- Multi-Skill Call Centre, Customer Service Call Centre, Insurance Call Centre
- Tele-Sales Process
- Call Quality, Call Monitoring or Call Barging
- Submitting a report, Importance of Greeting Line, How to close a call.
- Handling an irate customer
- Body Postures while taking a call, Voice quality on calls,
- Speech Clarity
- Call Evaluation Positives and negatives
BPO jobs requirements for domestic and international call centers have flooded the employment sector. These jobs require excellent English speaking skills, and not everyone has good command over the language. Well, to overcome this hurdle, we have introduced call centre training programs for all. We provide call Centre training in Delhi.
Our call centre training course has been framed considering the education background and industry requirement. PC Solutions is an excellent call centre training provider in Delhi addressing the key concerns such as confident speaking, communication skills, mother tongue influence within spoken English, voice modulation and intonation, etc.